My father worked for the old “leccy board” for 28 years so I naturally followed into what is a great industry.
Typical day is ensuring the phones are answered, applying messaging to large faults, and the staff are giving great customer service. I mentor and coach staff to support them in their job role also and ensure they are giving their best.
Teamwork, Safety and Customer Focus
Hardwork, knuckling down and being a positive upbeat person
Training is usually in the form of expanding our knowledge so we can make the customers journey the best possible, i.e. Dementia, Deaf and Blind Awareness training…a day out with the field staff to gain an appreciation of what happens during a fault.
Learning a totally new job role on secondment to increase my business knowledge of work in the field rather than just office based experience. Vastly different to my current role but had the most amazing time and met such wonderful people.
Staying cool during Storm Doris in February 2017. Thousands off supply therefore thousands ringing in, staff who became exhausted ensuring vulnerable customers were looked after first. Its all about remaining calm, prioritizing and communication between teams.
Go for it…Great working, pay and conditions and team mates who become friends for life.